Client rights & Responsibilities

Your rights and service expectations

As with any service agreement there are established rights and responsibilities that help both parties (client and supplier) develop the best support relationship.

We totally respect the right of our clients and also endeavour to look after our staff by informing clients of their responsibilities. Just click on the following link to read more about Rights and Responsibilities.

Client Rights and Responsibilities

As a client of RDNS you have a right to receive the following from our service:

• To be treated with dignity, respect and consideration
• To have your ethnic, cultural and religious practices and beliefs respected
• To be informed on what to expect from RDNS, the care for you and your carer, and to be involved in decisions about your care
• To receive clear and current information on the care options and other services available to you
• To be asked for your consent before any treatment
• To change your decision about the care received, or refuse care and to be given an explanation of the possible consequences of your decisions regarding your care
• To know the name and professional status of the nurse who is caring for you
• To expect privacy and confidentially
• To refuse the presence of other people who may accompany the nurse (students, researchers)
• To have your needs represented by an advocate (relative, friend, advocacy service)
• To complain if you are not happy with the service/care and have the complaint dealt with fairly and promptly and without impacting on the future care you may need
• To be offered or to ask for an interpreter

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Your responsibilities

As a client of RDNS we ask that you:

• Treat staff with courtesy and respect and to be non-abusive and non-threatening
• Provide a safe environment for the nurse to provide your care
• Ask questions to clarify anything you do not understand
• Participate in achieving the care plan goals that you and your nurse have agreed to
• Inform the nurse when you are not able to attend a scheduled visit

Please call our Client Care Centre on 1300 364 264  24 hours a day, 7 days a week. to find out more